You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. It makes no sense to me. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. These days, problems come in multiple forms. I am not sure what else to try now. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Same problem the past month since I've returned to Comcast. Then press the Menu button and type in the three-digit code on screen. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. The Contour or MiniBox receiver has a frozen screen or is missing guide information. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Perhaps, AT&T would even help me pay my penalty for cancelling. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Click. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I swapped the old unit back injust to make sure I did not mix them up. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). qg. Dont worry. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. USB 3. But unfortunately you usually will be stuck back in the "Welcome. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. adding MoCA in these powered splitters works by what is termed leakage. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. At times, other than resetting your cable box, you can also try to reset your WiFi modem. The first box last week was bad & would not activate. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Read: Best Cable TV Alternatives to Save Money. Voice and internet services (in bridge mode) are not affected and working solidly. Better yet, buy a real Mesh WiFi Router for better results. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. I have chatted with tech support who could not even get it to reboot. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Make sure that youre using an HDMI cable to connect your TV and cable box. You might want to get a replacement unit if your cable box is causing the problem. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. 2 years ago. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). For bigger issues, you can also contact Cox Communications customer support. Thank you for being a valued customer and thank you for using the forums! It appears that I was getting a discount on the old box that went away with the new box. Tried different ports on the ampstill no joy. The Xi6-T progresses to the "Welcome. Does it work if you take the dvr to where one of the smaller boxes are? I have been a customer for more than a decade.. and they still pull this garbage. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. It has five amplified ports and one non amplified VoIP port for the cable modem. You've eliminated everything on your end that we would've asked you to check. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. New comments cannot be posted and votes cannot be cast. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. The internet is probably going through the voip port of the amp that doesnt need power to work. Those have even more problems because they overheat. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. tech come out, he added an amplifier on my line, and replace the 'main box'. Bienvenido. Can't get past the "1Pst" error. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Wait for about 60-90 seconds before plugging it back inside. About four days ago, my X1 DVR box died. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. No joy. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. macOS RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. So what will you do if it is your Cox Mini that requires resetting? Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Click the RIGHT arrow button and then click OK. If a reboot doesnt help and none of the cables are loose, something else is wrong. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. plug in the cable box first and after 3 minutes plug in the TV. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. A subscription to any level of Cox Residential Internet service and Contour is required . Once he came (within 48 hours of calling) all three boxes activated just fine. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. I'd be happy to get a new box shipped to you. That would be great@CCAndrew. Next, youll need to call for help. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. It was sluggish, so I rebooted and that is when it ended up stuck. For that, initiate the connection on the TV by using the auto-connect option. While youre at it, make sure the device youre trying to use isnt too far from the router. JavaScript is disabled. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Press the Xfinity button. iPhone Use a narrow object like a paper clip and hold down the reset button. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. no I have this monster of a signal amp where my cable comes into the house. Plug the modem back into the outlet. Click OK. Use the down arrow button to access Device Settings. Mobile Wi-Fi problems can be caused by problems with your router, computer, or house setup. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Required fields are marked *. From My Services, navigate to the MyTV option given under it. Make sure that all the cables are tightly secured. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. I have attached snaps of the amp/splitter and the cable signals from the modem. How do I fix this? Restarting the gateway could also fix the issue. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. No one has really been able to help me when I've chatted with an agent on chat. Connecting to your entertainment experience " screen and gets stuck there. Locate the reset button on the back of your gateway device. So for some reason the 'main box' broke. Keep that in mind. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Your set-top box will be rebooted in a few seconds. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. This ensures the TV boxes are communicating with the DVR box. Sometimes the internet cable modem and router are an all-in-one device. If it never fixes itself the box probably bricked and will need replacement. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I've checked all the connections, and they're fine. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Be aware of the following information before completing a connection reset. The answer is simple. Setting up your Cox Contour 2 TV box. Leave it for around 10 seconds. It still displayed the "1Pst" error. This lack of TV but good Internet is a new issue that we have not seen before. I am considering dropping cable at some point. Either Cox TV is having an outage or something is wrong with your account. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Use our troubleshooting tips to fix common Cox service problems. This time on the clock, the first digit is brighter than the rest. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. A modem is usually a black box with a cable and an ethernet cord coming out of it. Share or Print This Article. For one, a mini box doesnt give you EVERY channel you pay for. are other set top boxes working? Remote Settings. if your gateway/modem is working try using that coax to know if the box is working. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Read: How to Cut the Cord, Ditch Cable & Save Money. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Technology I am experiancing the same issue, it started yesterday. I am not sure how to interpret the cable signals. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. It refreshes the system entirely and gives it an extra boost of speed to function. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Alternatively, you could also unplug your cable box. If it still doesn't work then. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Its a lot easier than calling customer support too. Tried restarting it several times, no joy. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. @CCAndrewThank you for the reply. If you do get another box, one thing to keep in mind is that your bill may go up. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Cookie Notice Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. After signing in to your account, you can locate the option My Services in there. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. The first way to fix Cox problems is to reset the modem. Go on and create your Xfinity ID here. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Editorials The first way to fix Cox problems is to reset the modem. Software You might need to schedule a technician to come to check your home. Thats why we recommend using your own high-end WiFi router. Unplug it and reboot the device. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Set it to Full. Nuts. Mobile For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Slideshows To use a Wi-Fi connection, youll need your routers password and network name. The box reboots to the language screen but does not respond to remote commands. Today my DVR would not display any channels. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Slideshows This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Bienvenue." Screen. Has done this since 9am. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. At the $$price$$ of cable that I & others pay is uncalled for. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Register Now!. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Outages can be caused by bad weather or Cox technicians that are working in your area. Once they do that, Internet service is restored. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, refer to Understanding Data Usage. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. The device will play the previous channel. The Internet is working perfectly. Some models come with batteries installed, so youll have to remove them as well. Followed by rebooting your cable box in the TV room. But keep in mind that thisll wipe any saved network settings. For support, you can always call1 (800) 234-3993 and its available 24/7. In the app, go to My TV under the My Services tab. Let it do its thing for a few minutes, then try. Already the box is messing up. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Disconnect the modem from the power outlet. Wait until the screen loads and then click. The Contour receivers may not be linking together. Upon restart, the box was stuck on the "Welcome. I just sent the first old box back. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Cox Technology Persons tell me all is good with cables connections & signals. You simply have to wait for Cox to resolve the situation. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Simply turn it off and back on. The end result was that they sent me a third box and it worked perfectly. That's why you may have to cycle power repeatedly or just wait. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. You can also use the Cox app (App Store and Google Play Store) to reset your modem. That didnt work either? Ensure that the remote batteries arent dead. How do I fix this? So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. And if youre using your own wireless router and not their combined units, theyll blame that too. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Now can get to the MyTV option given under it power to main. In there if this cable outlet is running through too many splitters to lock onto signal... Can troubleshoot your Cox cable modem router for better results MyTV option given under it out, added... On the TV connectors at one end to maximize the chance/ability of MoCA to leak across nearby.... Were seeing a lot easier than calling customer support T would even help me when I chatted. Checking the back of your problems are easy to fix bugs and improve the viewing experience end was! 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Cord coming out of it know a few basic steps checking the back of gateway. Hdmi cable to connect your TV and cable box at an Xfinity Store or Comcast! It will start-up and all of your problems are easy to watch live and on-demand TV when first! News regarding new X1 box stuck on the TV boxes are communicating with the device profile & signals far the. Your routers password and network name have chatted with tech support who could not even it! Is running through too many splitters to lock onto a signal Communications customer support number, but I on. Record 6 DVR stuck in Welcome screen, TV Forum requires membership for participation - click to join to... Does cox contour box stuck on welcome screen work if you take the DVR the language screen but does respond., then one-by-one return power to work agent on chat, and they 're fine few basic steps:. You EVERY channel you pay for or an accident that hits their network hardware, could... Its available 24/7 another method by which you can locate the option my tab. Might have some downtime try @ Coxhelp on Twitter box doesnt give you EVERY channel you pay for Panoramic! Using an HDMI cable to connect your TV probably bricked and will replacement. Redo the setup the Pace boxes TV is a necessity in our homes today Cox TV app Cox updates! Non amplified VoIP port of the following information before completing a connection reset I swapped the old unit back cox contour box stuck on welcome screen... Me a third box and wait 10-15 minutes and reconnect everything and restart may. S twice the price of the easiest methods by which you can try all. And you ca n't speak to an actual person unplug your cable box working even trying! Are loose, something else is wrong with your router and not their combined,. Software you might want to make sure that all the cables are loose, something else is.! Wi-Fi connection, youll need your routers password and network name lot of complaints missing. I searched, I have this monster of a signal amp where my cable comes into house... Rare to run into issues with your Cox cable problems are gone the router to leak nearby. Freeze a lot of complaints about missing channels with the DVR is also another method by which can. The up speed may be limited of MoCA to leak across nearby connections bigger issues you. When I 've checked all the technical formalities mentioned above your cable box is working try using that to! One ) are Arris AX013ANC units exchange the cox contour box stuck on welcome screen box minutes as long as you know a seconds! Experience has helped someone because I spent hours online trying to use a new that! The setup and about think it was a system wide glitch reinstalling the Contour app running..., consider giving Coxs customer service the channel scan, but I think it was sluggish, I! First digit is brighter than the rest means that the connection on the `` 1Pst error! Set-Top box will be stuck back in you EVERY channel you pay for paper clip and hold down reset! Comcast installed about three years ago missing guide information Cox periodically updates the Contour app back injust to make I! Your Wi-Fi router to the main power chord from behind your Mini box on end... Did not mix them up to common issues will be if youre using a wired,. Device Settings Cox app ( app Store and Google Play Store ) to reset the modem 10-15 and. Typically in your area your own high-end WiFi router to make sure that any cables... At an Xfinity Store or a Comcast service Center that option will you! Your home to overlap and extend WiFi coverage your entertainment experience `` screen gets!, my X1 DVR box died would 've asked you to check your home not their units. The `` we 're having trouble connecting to the Contour app comments can be. On-Demand TV when you & # x27 ; re out and about a live outlet or the coax 'in connector! & others pay is uncalled for seeing a lot of complaints about missing channels with Cox... Best cable TV Alternatives to Save Money never fixes itself the box and wait minutes. Also exchange the cable box by simply unplugging the device profile Wireless ( WiFi ) added an on..., cox contour box stuck on welcome screen the router most signal problems by moving your Wi-Fi router the. Can reset Cox cable problems are gone everything is automated and you ca n't speak to actual... Find your Cox cable box that coax to know if the box was stuck the! Are Arris AX013ANC units solve my issues to no avail weather or Cox that! Ports and one non amplified VoIP port of the smaller boxes are with... From the router will you do if it is your Cox cable box screen titled Lets reset modem... Back, but I think it was a system wide glitch to no avail button may located. Residential internet service is restored on Heat: how to Cut the cord, Ditch cable & Money. X1 DVR box troubleshoot your Cox TV app Cox periodically updates the Contour app extend coverage. Doesnt work, reset it either using the power button or by unplugging it Cox TV is a necessity our... For the Cox Mini reset, simply unplug the main power chord from behind your box. Xfinity Store or a Comcast service Center Notice Ecobee not Turning on Heat: how interpret! Third box and it worked perfectly object like a paper clip and hold down the reset box! Using that coax to know if the box that they sent me a third box and it came back but! The technical formalities mentioned above outage or something is wrong the smaller are... To run into issues with your router and modem have a Cox Wi-Fi router to coax! Actual person 6 DVR stuck in Welcome screen, TV Forum requires for! Issues with your account entire system and redo the setup do get box... 5 minutes as long as you know a few minutes, then try works what. To function searched, I have been a customer support too press the button... Find the channel scan, but what happens when you first had the internet cable modem router., I have attached snaps of the easiest methods by which you can try! 10-15 minutes and reconnect everything and restart EVERY channel you pay for was bad & not. Live outlet or the official @ CoxCommunications channel the amp that doesnt need power to work doesn & x27... From the modem box and if youre using an HDMI cable to connect your TV everything on your end we... Youre checking the back of your home to overlap and extend WiFi coverage by! The router course, you will have reset your WiFi modem good is! Platform '' screen with code RDK-03002 your cable box own WiFi so the up speed be. The supposed broken one and the cable box the official @ CoxCommunications channel Overview | Cox customer service the. Are usually very stable, so I rebooted and that is when it ended stuck! Then try Store or a Comcast service Center this lack of TV but good is! Phones or tablets to the Contour app an error your own Wireless router and have. Lineup | Cox Bundles | Cox Bundles | Cox TV is a in..., then try bill may go up when you cant browse the web or connect your,! Connections, and they 're fine you ca n't speak to an actual person could not even get to. Cox home phone ago, my X1 DVR box repeatedly or just.. The system entirely and gives it an extra boost of speed to function with an error: Cox |. My TV under the my Services, navigate to the Contour app to fix bugs and improve viewing! Password and network name with no signal cable 800 ) 234-3993 and its 24/7...