The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. The process took 1 week. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Around 12 questions over 30 mins. You should hear whether youve got through the first screening questions within a couple of days. Do you help them? And youll be at the heart of the action, delivering a great service. Remind yourself you deserve this and give it all youve got! This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? I was a little shocked by her attitude towards refunds and the store. I interviewed at Morrisons in Jan 2023. Was in person. Choose a product from this list and sell it to me. Your responses to SJT questions give an insight into the type of person you might be in the workplace. It was actually really simple, got asked the basic questions and it was only 20 minutes long! They ask how far away you live from the store and what's your mode of transport. I applied online. A delivery has arrived as you're leaving work and you see a colleague struggling. As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Very simple, no pressure. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. Asked a couple of questions and I responded. All of the previous assessments have been conducted in your own familiar place. Take a deep breath and keep calm - nobody knows you better than you. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Walsall - Bescot. They read from a guide for the position. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Online assessment first then interview. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. I interviewed at Morrisons. Completed online recorded video interview. Would you offer a refund? Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. You will first attend to a group interview and then one to one interview with a HR Manager. Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Joining to this corporation makes anyone can meet the ones aim much easier as well as produce the desire becoming reality. Keep your explanation brief and to the point. View details and apply for this Customer Assistant vacancy in Leominster. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Here are the steps to preparing and passing the Morrisons hiring process. Examples of achievements and good teamwork in your life. I was also told that once they had finished I could just leave. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. Do you have a can-do attitude where you will willingly overcome obstacles to get a task done? Dismiss. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Online assessment first then interview. Morrisons Interview Questions and Answers 1. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. In this cut-e 12-minute test, you are required to answer 37 questions. Be guaranteed your preparation is accurate and focused on the real assessments. You dont want to rush or be late. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. It varies from shop procedure questions to customer service. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Prepare some questions to have at the end for the interviewer. Also asked what is your biggest achievement to date. 1) A regular customer returns to the store with a receipt however does not have food. It looks at how you would deal with each one. It looks at how you would deal with each one. A lot of practice is necessary to answer accurately within this time frame. It is advisable to study up on Morrisons core values and adjust your answers accordingly. I interviewed at Morrisons (Glasgow, Scotland). All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. In this section, you are expected to carry out a role play with your assessor. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. The process took 4 weeks. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Rating. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. It looks at how you would deal with each one. When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. 3) Give me an example of a time when you succeeded in life? Go to the customer service desk at the store and let them know youre there for an interview. Also asked what is your biggest achievement to date. Company. It was actually really simple, got asked the basic questions and it was only 20 minutes long! It was a calm environment and easy going. 1) A regular customer returns to the store with a receipt however does not have food. . Or to climb the career ladder further if you are coming to them as an experienced hire. You will be given information on the topic you have to deal with at the start of the assessment day. The recruitment process is demanding for those reasons. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Around 12 questions over 30 mins. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. I interviewed at Morrisons (Glasgow, Scotland). Anonymous Employee in Milton Keynes, England, I applied in-person. I was also told that once they had finished I could just leave. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Around 12 questions over 30 mins. The video will bring to mind information you may need to draw on in the course of the day. Easy. Happened over the phone. Are you a person who can think of new and fresh ways of doing things? If you dont already have a CV use ourfree CV generator. I interviewed at Morrisons (London, England) in Jan 2018. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. I was also told that once they had finished I could just leave. I applied online. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. More. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 28,982 - 33,700 . Again, expect to be working under time pressure. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. By watching this video you will be well prep. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Internal vacancies | 3) Give me an example of a time when you succeeded in life? Went into a meeting room with the hiring manager and had a relaxed chat. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Interview was fine, took a few days to hear back from them. What Is the Format of the Tests for Graduates? Using their test prep pack, you will save yourself from time-consuming online searches for information. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. To get a headstart on this, try a free sample SJT here. I interviewed at Morrisons in Nov 2022. Was in person. It was a calm environment and easy going. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary There are places on teams for people to play a number of different roles. You should also be able to work flexibly, including some evenings and weekends. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. February 7, 2022 Morrisons Customer Assistant Job Description About The Role Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. I applied online. However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. A delivery has arrived as you're leaving work and you see a colleague struggling. Got a call the following day with an offer and started training a few days later. And remember, the person who has the most to say isnt necessarily the best leader. They explain that the 2 cream donuts were not fresh. I applied online. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Would you offer a refund? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Asked to give examples of experience in previous role eg. Nothing stressful. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Expect to be presented with data about a retail company in the form of data or graphs. However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Then got invited to go through an online assessment centre. If you are a more seasoned professional, you might consider opting for one of their managerial positions. There will be emails to answer, documents to file and perhaps even a daily routine to plan. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Just be yourself, talk positively about how your skills and experience match the role. Anonymous Employee in Chelmsford, England, I applied online. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Each set is followed by 4 or 5 multiple-choice questions. I applied for the position and within a few days I heard back. Phone call and the invited to a Face to face Interview at the morrisions location applied for. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Sorry - No pages within the careers website match your search term - try a different keyword? It was a calm environment and easy going. Asked a couple of questions and I responded. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Using Job Test Prep, you will get information on the format of the tests you will have to do. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. To hone your verbal reasoning skills, practising on sample tests will train you to work through information quickly. I applied online. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Given the growth rate of the company, you can expect a lot of competition for open positions. Would you offer a refund? Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Watching you work, the assessor will be able to decide on your level of competency. I interviewed at Morrisons. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement They explain that the 2 cream donuts were not fresh. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Interview was fine, took a few days to hear back from them. Online assessment first then interview. All rights reserved. Aliginging yourself to these values will contribute a lot to gaining the job. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Study the details from your test prep pack to get an idea of how to play your part on a team. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. I was also told that once they had finished I could just leave. The process took 1 week. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Was in person. Applicants are also required to complete a work style questionnaire. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Free interview details posted anonymously by Morrisons interview candidates. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. The interview process was relatively straightforward. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . I applied online. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. How to Prepare for Prison Officer Selection Test? Also asked what is your biggest achievement to date. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Was in person. Shift Details: Flexible between 5.30am and 00.15am. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. I applied online. Free interview details posted anonymously by Morrisons interview candidates. All rights reserved. Would you offer a refund? What would you do? Our friendly and hardworking store teams are at the heart of the local community. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Morrisons encourage their employees to grow and develop. The product cost 2 and they do not have a receipt, would you refund them? A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. Tell me about yourself. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Around 12 questions over 30 mins. Since then it has prevented 1,000 tonnes of food. Hourly Pay posted anonymously by Morrisons employees.
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