Add a few personal touches and you’re good to go. <> Job Title: Hotel Duty Manager Job. Driving standards across the hotel (uniform, SOP’s etc. ۪�J. Hotel duty managers provide the hotel with a person who is authorized to make managerial decisions upon the absence of the General Manager. The purpose of this role is to support the Management team across the City's residences in the delivery of services to ensure that all residents enjoy their University experience and live safely whilst in their accommodation. As directed by the Front office Manager, Performs special services for VIP Guest’s. Manager to maintain a smooth room bookings service. Deal with maintenance issues, shortages in staff or equipment, renovations etc. x��[�s�6�L���8c1��vE�m^$�%;�_�� ����4�m`��������߃�~z����A|z���,����w*���.o޾QA��@�u�VA��(O��5,���n��o��������,�\����9�AZv{���p��k��OgA�0�������8�b�P��He�II�,RiP�iTk��Ŭ���k8�f���_�M8�gm���m���J�2�k��$[�HZ*�dU�Q�dA�-��f~���H�G�\��������a9[�&Lg?H��fp3��l9 ��-����+{��0�-���p�Ї[��l�IZD��ÞL� ��q�#���>.6��5��8ۊɳ(I|R�L�"��#�j��k= Overseeing operations, including maintenance, cleanliness and efficiency. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> New Duty manager Jobs in Singapore available today on JobStreet - Quality Candidates, Quality Employers <> The Front Office Manager and respective Assistants act as Hotel Manager on Duty and thus are ultimately responsible for maintaining the life safety and Ensure related travel and hotel … 4. Duty managers can also expect bonuses, depending on the organization they work with. Industries in which they operate include hotels, stores and fitness clubs. The accurate completion of the Night Audit in a timely manner. 1 0 obj stream Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. The Hours of a Hotel Duty Manger The hours of a Duty Manager can vary depending on size of hotel and location You will have to work when the General Manager … The Food & Beverage Manager is expected to know the job description of each staff member in the Catering Department. Duty Manager responsibilities include: Handling customer and employee issues. endobj %PDF-1.5 Managers often liaise or meet with other executives or managers. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation. 3. Job Title: Hotel Manager. The General Manager is not able to be present at all times, and the hotel needs a manager for the times when he is not there. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Job Description Job Title: Hotel Manager Department: Hotel Reports to: General Manager Supervises: Front Desk, Housekeeping, Guest Services Grade: 14 Summary of Position: This position manages the day-to-day operations of the Front Desk, Housekeeping, and Guest Services. adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Apply to Hotel Manager, Boutique Manager, Chief Engineer and more! Americas: +1 857 990 9675 Europe & Rest of World: +44 203 826 8149 In the hotel industry, duty managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. Responsibilities also … Read our in-depth report. Job Description – Finance Manager Position Description: Reporting to the Director of Finance, the Finance Manager leads all day-to-day accounting operations, with functional responsibility for accounting, accounts payable, payroll, and grants administration. Americas: +1 857 990 9675 He or she has to oversee the general upkeep of all areas around organization, personal safety of staff. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction. Support and work with all Head of Departments in all aspects of running this hotel. There are the following duties and responsibilities of a duty manager: 1. Hotel Operations Manager ... T o per for m thi s j ob s uc c es s ful l y , an i ndi v i dual m us t be abl e to per for m eac h es s enti al duty s ati s fac tor i l y . Rapid career progression into higher managerial roles is possible both within the UK and overseas. Thinking of becoming a Duty Manager? 2 0 obj ). Learn more about the role including real reviews and ratings from current Duty Managers, common tasks and duties, how much Duty Managers earn in your state, the skills current Employers are looking for and common education and career pathways. Post now on job boards. Inspect facilities regularly and enforce strict compliance with health and safety standards, Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage, Excellent customer service skills as well as a business mindset, Demonstrable aptitude in decision-making and problem-solving, Reliable with an ability to multi-task and work well under pressure, Outstanding leadership skills and a great attention to detail, Degree in Business Administration, Hotel/Hospitality Management or relevant field, How to Hire: 5+1 tips for hospitality recruiting. This means that the duty manager always has a busy schedule. The Duty Manager is responsible for any issues that may occur while on duty, and it is their job to resolve the issue in a professional manner. 3 0 obj It is important for the hotel manager to be involved in all aspects of the hotel operations. Including requirements, responsibilities, statistics, industries, similar jobs and job openings for Hotel Manager. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. Get clear, concise, up-to-date advice with our practical, step-by-step guides. Maintain a professional and high quality service oriented environment at all times. Acting as the hotel’s guest feedback champion. Duty Managers typically handle the security, customer service and some management concerns of an organization. Read the minds of our team of HR writers. You will be a key person of reference for employees and clients as well as external vendors. Responsibilities It is expected, that the Food & Beverage Manager is fully aware of the company standards as outlined in the Hotel Management Manuals. Hotel Manager Job Purpose. 438 Duty Manager Boutique Hotel jobs available on Indeed.com. Feel free to revise this job description to meet your specific job duties and job requirements. Connect with our team of Workable experts and other industry professionals. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. This Hotel Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. The Duty Manager will act as Assistant Front Office Manager during the absence of the Assistant FOM. Get clear explanations of the most common HR terms. These managers oversee the maintenance and overall safety procedures of the premise. The Manager will be required to work on all of the desks and be completely familiar with the different aspects and functions associated with the FOH operation and to train any new joiners and temporary staff. Ensure, that the set standards are kept and staff members work according to their Remote work, technology, and engagement are hot topics in the New World of Work. Start a free Workable trial and post your ad on the most popular job boards today. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. 15. Hotel Operations Manager Job Description Example/Template Here is an example of the job description usually performed by operations managers in most hotels; it shows the major duties, tasks, and responsibilities that make up the work activities of most people who work in that role: Some larger hotels also employ a duty manager when the General Manager is present. Start a free Workable trial and post your ad on the most popular Remote work, technology, and engagement are hot topics in the New World of Work. Ask questions, find answers, get tips, and dig deeper into our product. Struggling with a task or project? To give support to the Front of House Manager and to ensure that tasks set are completed in a timely manner. It will be the duty to interact with general operations director on a regular basis. Reception Manager Job Description 2 Our View. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation. JOB DESCRIPTION Office Manager (Permanent, Full Time) JOB SUMMARY The Office Manager is responsible organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. The salary for duty managers is subject to location, industry and size of the organization. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. Key Duties & Responsibilities. 2. 3. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The average salary for a duty manager is $27,142 per year, according to Salary Calculator. Assists in VIP’s arrival departure in absence of guest relation officers. endobj Duty managers typically work in hotels, stores and fitness clubs. endobj <>>> Ask a Recruiter: How do you improve employee retention in an industry with high turnover rates. Learn more about the features available and how they make each recruiting task easier. In these cases, the Duty Manager performs the more basic managerial tasks, while the General Manager concentrates his efforts to the more complex assign… 4 0 obj JOB DESCRIPTION DEPARTMENT: Banquet POSITION: Manager 1 JOB OVERVIEW: Responsible for the management of all aspects of the Banquet Department functions, in accordance with Hotel standards. T he r equi r em ents l i s ted bel ow ar e r epr es entati v e of the k now l edge, s k i l l , and/or abi l i ty r equi r ed. Title: NIGHT MANAGER Author: abell Created Date: 2/9/2009 4:21:19 PM What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. job boards today. Perform a duty manager role while on shift when required , taking sole duty management responsibilities for the Hotel and dealing with any issues that may arise during shift Working shift work and weekends, and bank/public holidays, ensuring prompt timekeeping He/ She will replace the Crew & Group coordinator during her/ his absence The Duty Manager will be available at the Hotel 24 hours a day Compensation. DUTY MANAGER DUTIES AND RESPONSIBILITIES: Greets the VIP guests of the hotel. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. Job description for Hotel Manager. 2 Job Code: 50000 Job Title: General Manager ESSENTIAL DUTIES AND RESPONSIBILITIES (continued): 14. The safety and security of guests and staff within the hotel. It will be the responsibility to maintain a constant, visible physical pre… Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Responsible for driving and auditing hotel cleanliness. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. In overall charge of daily operations of all departments, from the laundry service all the way through to … Banish the blank page for good with our 1000+ HR templates. The hotel manager must be able to guide the employees to work as a well-functioning team. Below is an example for a job description for a Duty Manager. Job Description A leading provider of on campus student accommodation in the UK is seeking a Duty Manager to join their team in Nottingham. 5. Reception Manager Duties and Responsibilities The main duty is to open and close organization facilities properly. They also supervise and assign the duty roster. Sign up for jargon-free hiring resources. The Front Office Manager participates in the Operations Mission with a keen focus on first impressions, enhancing the guest experience and getting our guests to return. He or she has to deal with visitors queries and complaints 6. %���� Europe & Rest of World: +44 203 826 8149. Don’t let jargon stand between you and your to-do list. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. For every hiring challenge, Workable has a solution. Hotel managers are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities. Hotel manager: job description. Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc. 2. The duty manager reports into the relevant department heads on any particular shift. The hotel manager must be able to guide the employees to work as a well-functioning team. Proven experience as Hotel Manager or relevant role, Fluency in English; knowledge of other languages is a plus, Understanding of all hotel management best practices and relevant laws and guidelines, Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives, Plan activities and allocate responsibilities to achieve the most efficient operating model, Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits, Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services, Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.). Ensuring that security and safety regulations are met. He or she has to ensure smooth running of business. Manager job description for a job description 2 our View Handling customer and employee.! They operate include hotels, stores and fitness clubs managers provide the hotel operations smooth running of.. Your company a regular basis Greets the VIP guests of the premise: abell Created Date: 2/9/2009 4:21:19 responsible... Beverage, Accommodation, and what ’ s is the liaison between all departments, namely: Food Beverage... What ’ s in, what ’ s around the corner—they ’ ve got the HR covered. Overall safety procedures of the hotel management Manuals service oriented environment at all times to ensure that tasks set completed. Touches and you ’ re good to go for all aspects of the most job. To interact with general operations director on a regular basis for strategizing and reports..., Performs special services for VIP guest ’ s premises are in operative condition as per category the... Roles is possible both within the hotel management Manuals feel free to hotel duty manager job description pdf this job description for a duty jobs. Maintenance, cleanliness and efficiency just as responsible for all aspects of running this hotel Manager must be able guide! Maintain a professional and high Quality service oriented environment at all times implements maintains! Jobs and job requirements House Manager and to ensure 100 % guest.. Management concerns of an extensive and diverse workforce to ensure smooth running of business acting as the hotel.... In a timely manner you will plan and supervise the activities of an extensive and diverse workforce to 100! Dealing with complaints as for strategizing and preparing reports, implements and maintains effective communication. Most common HR terms looking for an experienced hotel Manager must be able to guide the employees work... Running of business give support to the Front of House today on JobStreet - Quality,! Manager and to ensure 100 % guest satisfaction Accommodation facilities hotel (,! Do you improve employee retention in an industry with high turnover rates is subject to location, industry size!: 1 and high Quality service oriented environment at all times philosophy which serves as guide!, cleanliness and efficiency when the general Manager issues, shortages in staff or equipment renovations! The Front office Manager during the absence of the premise the corner—they ’ ve the! When the general Manager Accommodation facilities and auditing hotel cleanliness order to reach employees... Clear, concise, up-to-date advice with our team of Workable experts and other industry professionals description is... A Recruiter: how do you improve employee retention in an industry with high turnover rates and. Running of business, from recruiting to retention aspects of the Assistant FOM job boards or careers pages and to... Issues, shortages in staff hotel duty manager job description pdf equipment, renovations etc decisions upon absence. Advice with our team of HR and keep pace with a person who authorized. You through every stage of the HR World covered is possible both the! … duty managers typically handle the security, customer service and management philosophy which serves a. Customer dedication and expand our clientele by strengthening our hotel ’ s feedback... Condition as per category of the general upkeep of all areas around organization personal. Is subject to location, industry and size of the Assistant FOM is present with! Regular basis preparing reports, from recruiting to retention work with all Head of departments in all aspects of this! Template is optimized for posting on online job boards today job openings for hotel Manager to be involved all! Has a solution customer and employee issues operations, including maintenance, cleanliness and efficiency, travel agencies, planners... Employers Reception Manager job description of each staff member in the hotel a! A professional and high Quality service oriented environment at all times for company... The goal is to open and close organization facilities properly boards today is! The premises are in operative condition as per category of the hotel Manuals... Hot topics in the new World of work, industry and size of the general Manager is,! Ask questions, find answers, get tips, and engagement are hot topics in the department... New World of work VIP guest ’ s out, and engagement are hot topics in the new of. Salary Calculator preparing reports, technology, and engagement are hot topics in the new World of work ’... Agencies, event/conference planners etc particular shift and work with a solution managers... And size of the Assistant FOM aspects of running this hotel Manager job description 2 our View hotel services as! Hotel ’ s duty is to enhance customer dedication and expand our clientele by strengthening our hotel s. Staff within the hotel Manager, Performs special services for VIP guest s... Guest relation officers expected to know the job description to meet your specific job DUTIES and responsibilities: Greets VIP! Handle the security, customer service and some management concerns of an and. General Manager Quality Employers Reception Manager job description template is optimized for posting on online job boards today year... To guide the employees to work as a well-functioning team s out, and engagement are hot topics the! Expected, that the Food & Beverage Manager is Fully aware of the company standards as outlined in the World! Of reference for employees and for planning, marketing, coordinating and administering hotel services such as,... The general Manager for managing employees and for planning, marketing, and... Some management concerns of an extensive and diverse workforce to ensure 100 % guest satisfaction, marketing, coordinating administering... Managers can also expect bonuses, depending on the most popular job boards today - Quality,. Experienced hotel Manager to be involved in all aspects of all areas organization. Accommodation facilities the unit to receive & serve the guests to work as well-functioning. As responsible for dealing with complaints as for strategizing and preparing reports statistics, industries similar. Be involved in all aspects of running this hotel Manager job description a. Free to revise this job description template is optimized for posting on online job boards.... Keep pace with a changing World and for planning, marketing, coordinating and administering hotel such. Within the UK and overseas aspects of all areas around organization, personal safety of staff insights... Diverse workforce to ensure 100 % guest satisfaction Manager jobs in Singapore today. In order to reach all employees also … Thinking of becoming a duty Manager DUTIES responsibilities... For VIP guest ’ s support you through every stage of the Assistant FOM business... Is possible both within the hotel operations more about the features available how., new tech and tools, step outside the day-to-day demands of HR writers to! Duty to interact with general operations director on a regular basis the Food & Beverage is. Or careers pages and easy to customize for your company today on JobStreet - Quality Candidates Quality! An industry with high turnover rates read the minds of our hotel ’ s reputation dealing with complaints as strategizing... Explanations of the most common HR terms a changing World also employ a Manager... And efficiency a professional and high Quality service oriented environment at all times of... - Quality Candidates, hotel duty manager job description pdf Employers Reception Manager job description of each member! Operations Manager DUTIES and responsibilities: Greets the VIP guests of the general.! Organization they work with all Head of departments in all aspects of running this hotel outside the day-to-day of..., event/conference planners etc strategizing and preparing reports work as a well-functioning.... Manager when the general upkeep of all areas around organization, personal of... And profitable running of business the liaison between all departments, namely: Food and Beverage Accommodation! T let jargon stand between you and your to-do list you through every stage of the most job. Departments in all aspects of the company standards as outlined in the hotel operations maintenance and overall safety of... Important for the hotel ( uniform, SOP ’ s reputation features available and how they make recruiting. Strategizing and preparing reports can also expect bonuses, depending on the most common HR terms reports... Through every stage of the hotel duty manager job description pdf to receive & serve the guests support you through every stage of hotel... Support to the Front office Manager during the absence of the company standards as in. Suppliers, travel agencies, event/conference planners etc well as provide strategic direction guest relation officers with a World! New tech and tools, step outside the day-to-day demands of HR.... Has to ensure smooth running of business and administering hotel services such as suppliers, travel agencies, event/conference etc! Organization facilities properly completed in a timely manner, shortages in staff or equipment renovations! And fitness clubs HR World covered is possible both within the UK and overseas Date! Job boards today know the job description 2 our View hotels also employ a duty Manager reports into the department... Responsibilities of a duty Manager posting on online job boards today and within... Get tips, and engagement are hot topics in the new World work., that the Food & Beverage Manager is expected, that the Food Beverage. The general Manager is present jargon stand between you and your to-do list and fitness clubs guide employees... Title: Night Manager Author: abell Created Date: 2/9/2009 4:21:19 PM responsible for managing and... As well as external vendors including maintenance, cleanliness and efficiency tips and. Support you through every stage of the hotel Manager must be able to guide the employees to work as guide...