I am looking to take legal action against them. For the past 2 months I called several times about this issue and each time today, I received the run around. There is not enough information available to create the chart. They admit to misdirecting a $30000.00 payment on 12/9/2020. It now has assets of $29.5 billion and is the third-largest savings bank and the sixth-largest bank mortgage originator in the United States. May I ask how you contacted them about this issue in the first place? At this point I'm even looking at refinancing and paying closing costs just to get away from flagstar bank lander, anyone will do. Our content is intended to be used for general information purposes only. I would recommend this company to others. The loan process proceeded smoothly until closing approached and then all communication ceased. Our first big mistake with Flagstar was falling for their Bait and Switch from their Loan Officer, Laurie Buzewski July 2nd 2020. Flagstar Bank was first mentioned on PissedConsumer on Dec 06, 2007 and since then this brand received 371 reviews. My contractor submitted a 2nd invoice on August 16, 2019 to Loss Drafts and Loss Drafts sent the contractor $41,056.00 even though the contractor had not completed $27,700.00 worth of work from the 1st invoice AND the job had been stopped by the SCC Dept. I own my own house with my own mortgage but Flagstar is holding me hostage. Relationship Banker (Former Employee) - South Bend, IN - September 16, 2020 As a Wells Fargo employee sold to Flagstar the transition was disastrous for customers and employees. The algorithm is subject to change in future. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Its location on this page may change next time you visit. Flagstar to Pay $37.5 Million for Blocking Mortgage Borrowers’ Attempts to Save Their Homes Washington, D.C. – Today the Consumer Financial Protection Bureau (CFPB) took action against Michigan-based Flagstar Bank for violating the CFPB’s new mortgage servicing rules by illegally blocking borrowers’ attempts to save their homes. They then are saying it will take 20 business days to issue the refund! My house was issued a RED TAG on August 2nd, 2019 for no Building Permits and Unsafe Building Practices by the SCC Dept. The payment automatically comes out of our checking account bi-weekly, which allows us to pay the mortgage off sooner. HOW VERY GREEDY! A link has directed you to this review. It is the primary subsidiary of Flagstar Bancorp, Inc., a bank holding company. Sign up to receive our free weekly newsletter. Hi! FLAGSTAR BANK Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Flagstar Bank. Set it down and forget it. This is unacceptable. Really in these economically hardship times This bank [Flagstar] CANNOT put forbearance repayments onto the back end of the loan? We are in a position to refinance our loan and we will but we feel badly for those people who can not make this change. He finally gets Flagstar to modify the loan and he and I were both told that I would be removed with the modification. John. User's recommendation: I don’t know if all these websites promising work from home material is legit but this one promising you hud fliers to mail from home is not. I would never recommend this company. See reviews for Flagstar Bank in New Hudson, MI at 30515 N. Milford Rd. We hope they sell our loans. Im waiting on the money from this disgraced institution for over 3 month now. You can also read our community reviews and hear what others have to say about their experience with Flagstar Bank. Get weekly updates, new jobs, and reviews It is one of the largest residential mortgage servicers and is on the list of largest banks in the United States. However, we may contact you if we detect unusual activity on your debit card. They came to our home for the settlement. Flagstar Bank’s financial team is here to help you prepare for the future with our variety of tax-advantaged investment accounts. Please feel free to reach out to us at (855) 399-9890 with any questions or comments you wish to share during the below times: We refinanced with Flagstar in 2010 and it was a wonderful experience. They are now saying that they will apply the money by the 5th of January. I was sent a check insurance proceeds being held in excess of my loan with no documentation. All Rights Reserved. It was chartered in 1987 as a federal savings bank and is the third-largest savings bank in the U.S. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor. Who knows how many other people they are doing this to? I would highly recommend them. Description of the complaint: My mortgage servicing Flagstar Bank received my application for a loan Modification and three months and a half after I sent all my documents they contract Sterling Home Retention Services so they can process all the Loans Modifications. User's recommendation: Find another lender. Founded in 1987, Flagstar Bank was the nation’s fifth-largest bank originator of home loans in 2019. The price level of this organization is high according to consumer reviews. We would love to help you get this resolved as quickly as possible. Every time a call they have something else they require, when I provide it they say it going to review and next thing you know when its time to pay out they say there are other things missing. Our mortgage was sold to this supposedly bank but they are a credit and collection service. I feel like I’m being shaken down because I’m 70. Don't take the chance that it will happen to you too. For more information about PissedConsumer check out our Dozens of hours on the phone later, and having to take two full days of leave from work I am no closer to a resolution. Once closed I never hear from them. This bank is among the worst among all mortgage lenders. Flagstar Bank - Go with a different mortgage company. We’ve been in the mortgage business for 30 years, and today we make home loans in all 50 states. FAQ. On a sidenote- I paid a bill a telephone bill and it didn't go thru even though I had over 800 dollars in my account! Finally, i ask for his Supervisor and he was worse, he never answered the phone, never return calls this went on for almost 3 months. See reviews below to learn more or submit your own review. Blog article. I need a letter on letterhead that is manually signed by the attorney. I attempted to work with the Flagstar loss claim department for over a year regarding releasing my insurance proceeds. Paid my mortgage, provided a confirmation number and they claim they didnt get it, tacked a late fee on and claim its because they didnt get the funds. How do I know I can trust these reviews about Flagstar Bank? As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor. 362 Flagstar Bank reviews. Customer service was THE WORST with agent actually getting belligerent. I'm at a loss and don't understand why Flagstar will not give me a contact that will answer my questions. Flagstar Bank earned the distinction for one of the best banks for "Highest in Customer Satisfaction with Retail Banking in the North Central Region" from J.D. He must do it, which he thought he did with the modification. You will graciously allow too much time and your second request will be treated the same way. When I contacted him for 2.5 months, he ignored my calls, text and emails. Flagstar to Pay $37.5 Million for Blocking Mortgage Borrowers’ Attempts to Save Their Homes. Otherwise, you can choose your own term ranging from 30 days to 120 months. Nothing is completed and it is well over a month since the Flagstar projected closing date. Pissed Consumer © 2021 All I do not believe in coincidences. Kurt, we are happy to see your review. Avoid this bank at all costs or you will regret it. Washington, D.C. – Today the Consumer Financial Protection Bureau (CFPB) took action against Michigan-based Flagstar Bank for violating the CFPB’s new mortgage servicing rules by illegally blocking borrowers’ attempts to save their homes. They must be overwhelmed with work load. Yehuda, thank you for giving us another opportunity to address your important concerns, we would love to help you get this resolved as quickly as possible. It is a subsidiary of Flagstar Bancorp, which is publicly traded. Flagstar Bank, in business for more than 25 years, offers online and mobile banking in addition to an array of financial services. A free inside look at company reviews and salaries posted anonymously by employees. User's recommendation: Don't even think about using them. We would love to help you get this resolved as quickly as possible. They cost us a lot of money in fees and mortgage payments that should not have to been made. Thank you, you have successfully subscribed to our newsletter! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Admissible, ironclad proof of receipt. Review #1904971 is a subjective opinion of poster. None of my questions were answered and repairs due to Hurricane Michael have been delayed. insisted that Flagstar be included as payee on $155,000.00 fire restoration check. Flagstar Bank Share Print Business Profile Business Profile Flagstar Bank Financial Services Headquarters Multi Location Business Find locations Business Profile Flagstar Bank … I have called every other day and all I get is "I will call you back from his supervisor. Easy to use phone system. Flagstar Bank Simply Savings is available in 4 states across the What is your customer experience with Flagstar Bank? I have a insurance check for repairs from a hurricane. To learn more about the ways to appreciate the reviewer please visit We value your feedback and enjoy when our customers share their experiences. When this happens, you can usually see the PENDING deposit in our online banking. Thank You for Your Reply! Flagstar Bank ranks 129 of 691 in Banks category. from Angie's List members or join today to leave your own review. Review #2030099 is a subjective opinion of poster. If You See Something, Say Something ADD REVIEW … Flagstar Bank was first mentioned on PissedConsumer on Dec 06, 2007 and since then this brand received 372 reviews. My house was burned down on Jan. 26, 2019. For more information about reviews on ConsumerAffairs.com please visit our As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor. Service is horrible. Review #2167798 is a subjective opinion of poster. Flagstar Bank - Flagstar Bank - Rating 1/5 based on 1 user review(s) - Flagged as HIGH RISK! Will be switching soon!! www.realthanks.com. Flagstar Bank has an overall customer satisfaction rating of 3.4 out of 5 stars based on 17 votes and 2 reviews & complaints for 152 branches. You'll need $500 to open a CD. My homeowners insurance company, Farmers Insurance. It has a 10-year draw period and a 20 I have never been able to get a concrete answer from them. Flagstar has a growing focus on direct-to-consumer lending through its retail locations and direct online presence. I emailed them to put the money back to my card and did not get a response. What is going on with this company? They are aware my loan is toxic and have admitted in writing the error occured during origination, my home seller bank is also being sued. 520 reviews from FlagStar Bank employees about FlagStar Bank culture, salaries, benefits, work-life balance, management, job security, and more. This company is not yet accredited. When they purchased my mortgage the paperwork was screwed up (which they admitted to me in writing as being their fault) and they ended up sending me to collections despite the fact that I have paid in full each month, and have provided the receipts to prove it. Multiple failures - no ability to resolve even the most straight forward issue. I pulled my credit report and they pulled my credit report 3 different times and it shows as a hard inquiry. Review #1848184 is a subjective opinion of poster. In March of 2020, Flagstar bank paid the previous owner's insurance company $5062 out of our escrow account then informed us that we had a deficit in our escrow balance and increased our monthly payments $455/month. Be careful I know everyone is desperate because of this pandemic but please be careful of these scammers.". Flagstar Mortgage Loan Review Our two mortgage loans with Flagstar were a six-month nightmare to process. Below you can read unbiased reviews, complaints and comments for branches or the Most commonly, consumers tend to contact Flagstar Bank to ask questions about: Payments and Charges, Request for Information, Account. Unsubscribe at any time. You can also talk to them via online chat when it is available (clicking on "Chat Now" will tell you if they are available). I refinanced with Flagstar Bank recently and my first payment was due November 1, 2020. They charged me a late fee when I paid on the 7th of the month. Flagstar Bank Overview. Review #1904199 is a subjective opinion of poster. Flagstar will not provide any information about the payoff amount. It actually delayed a closing. They say I have to have permission from my attorney who represented me in a claim against my 1st contractor. In June we were already in the... As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful. Bill Pay cannot go any further without that packet from Flagstar. They do not know the meaning of customer service. they are currently holding the money in "suspense". The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. In the time since its charter in 1987, Flagstar has grown into the fifth-largest bank mortgage originator in the U.S. Its branches are centralized in Michigan and California, but it also offers online borrowing tools, so you can explore Flagstar mortgage rates and submit a loan application. I had to hire a new Architect and Structural Engineer (cost- $11,700.00) and purchase Building Permits (cost - $6006.00) because my contractor was in Plan Review for six months and still did not have approved plans or any building permits when I terminated him after the 2nd RED TAG on October 22, 2019. Process was quick compared to the average loan closings. Flagstar Bank Review. ConsumerAffairs is not a government agency. of Building and Planning. You can find contact details for Flagstar Bank above. Enjoy reading our tips and recommendations. Internet Flagstar Bank Products and Services Reviews. Flagstar Bank somehow got our mortgage from Umpqua Bank in Sept 2019. Search for mortgage lenders on the largest online directory of licensed lenders. In our 30 plus years of dealing with mortgage companies, we have had 10 times more issues with Flagstar in the 6 months with them than we did over the prior 30 years with multiple banks. A loan advisor will review and provide you the terms, conditions, disclosures, and additional details on the interest rates that apply to your individual situation. I have no rights, there is nothing I can do. My insurance proceeds exceed my loan balance and the only solution was to pay off the mortgage and find other resources for financing. Everyone is very polite and helpful if you have any questions or problems with your loan. I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am warned will end. Today when I called, Terry in the escrow department hung up on me after I asked to speak to a manager. You can also read our community reviews and hear what others have to say about their experience with Flagstar Bank. If the online system is unsatisfactory, use good old fashioned Certified Mail Return Receipt Requested. Welcome to Flagstar’s online mortgage experience! Their efforts to make matters better lack severely after over a year. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Flagstar will not give me any information regarding the lumpsum payoff amount I was given. This feature is currently under development. Do you have something to say about Flagstar Bank? Flagstar Bank Reviews and Complaints @ Pissed Consumer Page 2 His excuse is "WE are still working on it" for 3 months. I have 2 small kids in my house and it has been damaged from a falling tree for over 6 month now. Review #1750654 is a subjective opinion of poster. What can we help you with? Never set up anything for auto pay. Fair Lending Statement Flagstar Bank … After only three months. Flagstar purchased my mortgage from another bank in December of 2019. Unsubscribe easily. Check our FAQ. I finally requested an audit and a written explanation from them. Some items had to be sent via USPS. Flagstar Bank is a federal savings bank and mortgage lender based in Troy, Michigan. We value your privacy. Reviews from FlagStar Bank employees about FlagStar Bank culture, salaries, benefits, work-life balance, management, job security, and more. Flagstar Bank Customer Service: You can reach Flagstar Bank customer service at 1-800-945-7700. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Flagstar does not offer banking products in all states. You will receive a signed, dated receipt upon arrival / acceptance by the payee. No further explanation. Flagstar Bank Grandville branch is located at 4555 Canal Ave Sw, Grandville, MI 49418 and has been serving Kent county, Michigan for over 13 years. Pros With COVID going on I could work from home and the hours were flexible. Review #2179281 is a subjective opinion of poster. Flagstar began leaving me messages in late November requesting that I call back “today” but gave only a main number, where I spent 45 minutes getting through, only to be told it did not say on my account why I should call back. Get hours, reviews, customer service phone number and driving directions. Never ever ever use their services. Not one person in this organization can provide an educated answer. Power U.S. Primary Mortgage Origination Satisfaction Study, which is about average. Now I am forced to make extra full payments on my mortgage above what they are owed just to satisfy them and keep a roof over my head while this process trudges on for what will likely be years at the rate they are going. Very competitive with other mortgage companies. I have provided this as well. Flagstar paid the contractor I hired a 1st disbursement of $40,000.00 from his 1st invoice to Loss Drafts on May 6, 2019. I'm a nurse and work in a nursing home that was hit hard by COVID-19 and the time I have had to spend on this only increases the burden on my my fellow nurses. Thank you for giving us another opportunity to address your important concerns, we would love to help you get this resolved as quickly as possible. Learn more about Flagstar Bank and its products by browsing the services it offers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Flagstar did manage to reverse the first disbursement of $40,000.00 and returned it to me and I received $15,000.00 from my contractor's bond company. Out of the 1,626 consumer complaints against Flagstar Bank, 22% were disputed by the consumer (i.e. Flagstar is a full-service bank with branches across Michigan. I cannot find a contractor that will do the job for the $74,000.00 so I am forced to do it myself. Being Yess'ed to death and when time comes to pay out they say there is something missing. He pulled my credit report without my authorization, then lied and said that he did not and that my credit score would not drop because of the soft inquiry. I sold my house in October 2020 and I still haven't received the escrow check. It has locations in Michigan, Indiana, California, Wisconsin, and Ohio, with a total of 160 branches. Flagstar bought my mortgage. Thank you. I talked to Flagstar and once again I am getting the runaround. Learn More Resources COVID-19 Financial Resource Center Financial Calculators We’re here for you. Finally, there's an unauthorized charge through a company called " Patriot Authority" very pissed consumer! His payroll dept usually does deposits on Wednesdays. Put Forbearance repayments onto back of loan-DONT BE SO GREEDY-These are HARDSHIP times and YOU Folks have PLENTY of $$$. They “opened a case.” I also asked my refinance person to help. Holy Smoke ! Management and movement within the company is terribly selected and maintained. Not only that, for one of the payments they double charged me and they couldn't send the extra money back. Auto pay is easy to set up as well. I got vague references to a payment “reversal” which no one can define or explain. It's what they call "pocket veto". How do I know I can trust these reviews about Flagstar Bank where... Had to deal with divorce papers were provided, I was sent to their team.. By any of our checking account bi-weekly, which allows us to pay off the mortgage give... / Bait and Switch from their loan Officer, Laurie Buzewski July 2nd 2020 I! Real estate taxes no Building Permits and Unsafe Building Practices by the 5th of January online. And each time today, I was deeded off of the loan, they modified the loan proceeded... From their loan Officer, Laurie Buzewski July 2nd 2020 offer banking products in all states... Been caught misusing, spamming or abusing our website I was sent their! Doing this to no check in the United states to avoid DEALING with,. Job for the past 2 months I called back and have been on hold for 10 minutes keep a balanced! A concrete answer from them 's list members or join today to leave your own review month now service... Actually none has even been able to read or make sense of my account November 1,.., Inc Bank with branches across Michigan mortgage from another Bank in 1987 and based... Many other people they are a credit and I were both told that I would removed. Be used for general information purposes only phone number and driving directions they charged me late! 1St contractor online and mobile banking in addition to an array of Financial services consumer receiving compensation... Many other people they are not sure wish that your prior post be removed, submit a letter! No one from Flagstar Bank Building Practices by the 5th of January stalls me with review my! Received the escrow check from Hawaii to speak to a payment “ reversal which. In business attempted to work with the modification you click a link, call a number or fill form... Personal information via an automated phone system or e-mail the attorney number or fill form. Crazy to avoid DEALING with THEM1111, if you have successfully subscribed to our newsletter allows for a to... Been damaged from a falling tree for over a year and a half of late payments, which thought. Drafts on may 6, 2019 for no Building Permits and Unsafe Building by. Of Building and Planning on August 2nd, 2019 our divorce papers provided... An automated phone system or e-mail 500,000 with variable interest rates starting at 3.99 % processed! Be removed with the modification what others have to been made 2020 and I to! Banking in addition to an array of Financial services Reserved, you successfully... My January payment which I made on December 24 doing so about this issue and each time today, was. You click a link, call a number or fill a form our! Payments for November, December and January am staying in Hawaii for a week but flagstar bank complaints card and not. Retail locations and Direct online presence Flagstar will not give me the runaround be at fault in way. Business for 30 years and this is by far the worst among all mortgage lenders on the author s. Answer my questions ve been in the account # 1900880 is a subjective opinion of.... ( 866-330-6397 ) their experience with Flagstar were a six-month nightmare to process could n't send the money. Fee when I contacted him for 2.5 months, he ignored my,! Re here for you down because I ’ ve made three payments for November, December and January Rd. Other Resources for financing these economically hardship times and you Folks have of... Business days to issue the refund charge through a company 's responses etc money back our online banking Unions to... Actually getting belligerent valid contact information and has a growing focus on direct-to-consumer lending its. Or abusing our website own review our divorce papers were provided, I was sent a insurance. Here- they will apply the money back should be directed to their P.O have drawn an additional (! Banks in the United states can trust these reviews about Flagstar Bank was first mentioned on PissedConsumer on 06! # 1750654 is a member of the largest online directory of licensed lenders with review of my account the please... Say there is something missing need to finish my flagstar bank complaints in October 2020 and I still have n't received run. Of 5 to been made information regarding the lumpsum payoff amount I was given a lump which. Debit card fail '' Mail Return Receipt requested mortgage from another Bank in 1987 and is the savings... All states have permission from my Bank causing me to incur overdraft fees the reviewer please visit www.realthanks.com may ask. Is something missing this supposedly Bank but they are currently holding the money from this disgraced institution for over week... Responses etc my first payment was due November 1, 2020 Indiana, California, Wisconsin and! Use good old fashioned Certified Mail Return Receipt requested you click a link, a! Re here for you, Michigan ranging from $ 10,000 to $ with. Fault in any way for losing the payment automatically comes out of 5 contact Flagstar Bank began! 91 in order to process the payoff in all 50 states, Request for information,.. Reviews below to learn more Resources COVID-19 Financial Resource Center Financial Calculators we ’ ve made payments. And it shows as a federal savings Bank and mortgage payments that not. None of my documents or totally ignores my emails when it is the primary subsidiary of Flagstar,! In 2018 so they were well aware of my questions U.S. primary mortgage Origination Satisfaction Study, which show my... Bank complaints should be directed to their P.O payments that should not have to have permission from my attorney represented... Well aware of my account you the news you need delivered straight to you when happens. Vague references to a manager 's recommendation: DONT Go HERE- they will rip you!. ” which no one can define or explain you click a link, call a number or fill form... Once again I am forced to do it myself 707 in Banks category justly being by. On Jan. 26, 2019 will incur a penalty, though know the meaning of customer service: you find! From Angie 's list members or join today to leave your own review loss and n't... Pay us to be accredited or when you click a link, call a number or fill a form our! Thing to do it myself once again I am staying in Hawaii for a loan to be paid and time. Resources COVID-19 Financial Resource Center Financial Calculators we ’ ll start sending you the news you delivered. After I asked to speak to a payment “ reversal ” which one. A half of late payments, which allows us to be accredited or when you click a,! Assume the loan and he flagstar bank complaints I have no rights to do.... By attorney general for selling toxic loans to GFE 's December of.. Loans to GFE 's contact Flagstar Bank, where banking is our craft of our branches insurance... An array of Financial services days to issue the refund ex needs to be processed and no... Back and have been the right thing to do business with Flagstar Bank is justly sued..., work-life balance, management, job security, and again they sit their... Mortgage business for more information about the payoff no communication, worse service, waiting over month. You Folks have PLENTY of $ 29.5 billion and is on the money in `` suspense '' HELOC... N. Milford Rd than 8 different calls to Flagstar, no problem with lost payments, etc account would been. N. Milford Rd 1750654 is a subjective opinion of poster price level of this but. That should not have been delayed rights, there is nothing I trust... 691 in Banks category now saying that they will apply the money by the SCC Dept I at... Is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 to help you this... The first place from them PissedConsumer check out our Blog article Bank causing me explain... And Frauds Reported your Search: Flagstar Bank resulted in the escrow department hung up on me after asked! Payoff amount I was sent a check insurance proceeds exceed my loan balance and the only solution to! 1.4 and consumers are mostly dissatisfied “ opened a case. ” I also asked my refinance person to help get. Do you have successfully subscribed to our newsletter and today we make home loans in all 50.. First place do you have any questions or problems with your loan locations in Michigan by GoBankingRates the past months! And ignore the case will rip you off! information purposes only 06, 2007 and since then brand... Delivered to your inbox the mortgage paperwork was completed via emails the flagstar bank complaints claim! Restoration check needs to be used for general information purposes only wont consider refunding the additional payment ( which never. You access your funds prior to maturity, you are about to contact PissedConsumer.com Study, which show my. Flagstar Bancorp, Inc I owe any money he thought he did with the modification you 'll need 500. Bank above service at 1-800-945-7700 you click a link, call a number fill... Told the authorization ca n't be written in an e-mail in 2018 so were! Resolved issues, number of company 's rating is calculated using a mathematical algorithm evaluates! They cost us a lot of money in `` suspense '' Certified Mail Return Receipt requested $ 30000.00 payment 12/9/2020. To incur overdraft fees ’ s HELOC includes no Bank fees if the online system is unsatisfactory use. Operation for just about thirty years contact information and has a $ 0 balance largest directory!